Return:

1. Returns are possible if unfortunately the items ordered are:
   1. Wrongly sent
   2. Faulty / defective
2. For above (i) and (ii), please submit pictures to E_sales@junchongmarketing.com
3. The returned items will be checked with the receipt together and the goods should be in good condition.
4. Returned items must be undamaged, with original condition in original shpping container as received.
5. Minor defects like damaged of carton or packaging will not allow to be returned.
6. If an item is faulty, or different from the order then we will meet our obligations which may include refunding the purchase price and shipping charges, or providing a replacement product, the item is provided to be returned within 7 days.

Exchange:

1. The returned item for exchanging is allowed when wrongly sent, items defective and customer wrongly order in size, capacity or color.
2. Returned items must be undamaged, in original condition in original shipping container as received if customer wrongly order and the shipping cost will not be refunded.
3. Subject to stock availability, i.e., size, color, etc. You may wish to check the item’s availability online. We will reserve once you inform us E_sales@junchongmarketing.com
4. For customer wrongly orders, the shipping cost of return and exchange items will be borne by the buyer.
5. For exchange item, please email us E_sales@junchongmarketing.com within 3 days of receiving your order, failing which your request will not be entertained.
6. After verifying and agreed upon the item to be returned and/or exchanged, buyers must return the item in good conditions, within 7 days of receiving. Failing which the request is invalid.
7. "Please return by courier service only"  and provide tracking reference for the return.
8. We will not be responsible should there be a delay in shipping which may not meet your expected date of receiving, i.e., function or during festive season, etc.

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Refund:

1. If the goods/products have been used or damaged, there will not be any refund.
2. We will not be responsible to refund if the shipment is lost during the return transit.
3. Once we have checked and confirm the returned goods/products in good condition, customer will received their refund within 14 days after the confirmation.

Please return your purchase to the following address:

Jun Chong Marketing Sdn Bhd

18, Jalan Lambak,

86000 Kluang, 

Johor, Malaysia

Please contact us at E_sales@junchongmarketing.com or +607-7725188 if you have any questions or doubts.